FAQs

Every visit with your provider is an opportunity for you and your family to ask questions and become better informed about your cardiovascular health.

Where can I park?

Our main Salem location has its own dedicated parking lot.

How can I acquire my medical records?

The most convenient way to request your medical records, free of cost, is through your Patient Portal account. If you do not have a Patient Portal account, our staff would be happy to assist you in setting one up. Otherwise, you may request your records by signing a records release, provided by our office.

What should I do if I’m having cardiac related symptoms?

If your symptoms are life-threatening, call 911 immediately or go to the nearest emergency room. If your symptoms are not life-threatening in nature, you should call our office at 503-814-4440 and press the numerical option for our symptoms line where a medical assistant will help you. If it is not during our business hours, our answering service can direct your concerns to the on-call cardiologist.

How can I schedule or cancel an appointment?

You can request an appointment through your Patient Portal account, or you can call our office at 503-814-4440 and press the numerical option for our scheduling department. To cancel an appointment, please call our office directly.

Do I need a referral from my primary care physician to be seen at Oregon Heart Center?

Certain insurances require you to have a referral in place in order to be seen at our office. Your insurance company or primary care physician’s office will be able to provide this information to you

How do I know if you accept my insurance plan?

We accept most insurance plans, however we suggest you check with us before scheduling an appointment.

Can I still be seen if I don’t have insurance?

Yes, we offer discounts for paying in full at the time of service as well as an option to set up a payment plan.

What is Patient Portal?

It is a safe and secure online portal where you can access your medical information, view appointments, send secure messages to our staff, and request medication renewals. Simply provide any member of our staff with your email address and they can get you started.

Do you offer interpretive services?

We offer a video remote interpreting service that provides translation in 20 of the most common languages for use at patient’s appointments. We also provide an audio only interpreting service for over 200 languages. There is no need to request the interpreting service ahead of time if you are being seen at our Salem location.

How do I pay my bill?

The fastest and most convenient way to pay your bill is with your credit or debit card through the Online Bill Pay link on our website. Otherwise, we accept payment over the phone, through mail and in person during our business hours. You may pay with cash, check, money order or credit/debit card (Visa, MasterCard, American Express, Discover).