FAQs

Every visit with your provider is an opportunity for you and your family to ask questions and become better informed about your cardiovascular health.

Where can I park?

Parking for our Salem office is provided in front of our office on the north side of Salem Hospital Building B, accessible from Winter Street South.

How can I acquire my medical records?

The most convenient way to request your medical records, free of cost, is through your Patient Portal account. If you do not have a Patient Portal account, our staff would be happy to assist you in setting one up. Otherwise, you may request your records by signing a records release, provided by our office.

What should I do if I am having symptoms?

If your symptoms are life-threatening, call 911 immediately or go to the nearest emergency room. If your symptoms are not life-threatening in nature, you should call our office at 503-814-4440 and our operator will direct you to our symptoms line where a medical assistant can help you. If it is not during our business hours, the operator can direct your concerns to the on-call cardiologist.

How can I schedule or cancel an appointment?

You can request an appointment through your Patient Portal account, or you can call our office at 503-814-4440 and ask for a scheduler. To cancel an appointment, please call our office directly.

Where can I call if I am enrolled in the Congestive Heart Failure Clinic?

There is a dedicated phone line for those patients that are enrolled in Oregon Heart Center’s Congestive Heart Failure (CHF) clinic. The number is: 503-561-7131. If you reach the CHF line voicemail during our business hours, please leave a detailed message, and your call will returned within one hour. If it is not during our business hours, your call will be returned at the start of the next business day. If you are having symptoms, do not call the CHF line, you need to call our main line at 503-814-4440 and notify the operator of your symptoms (see What should I do if I am having symptoms?)

Do I need a referral from my primary care physician to be seen at Oregon Heart Center?

Certain insurances require you to have a referral in place in order to be seen at our office. Your insurance company or primary care physician’s office will be able to provide this information to you

How do I know if you accept my insurance plan?

We accept most insurance plans, however we suggest you check with us before scheduling an appointment.

Can I still be seen if I don’t have insurance?

Yes, we offer discounts for paying in full at the time of service as well as an option to set up a payment plan.

What is Patient Portal?

It is a safe and secure online portal where you can access your medical information, view appointments, send secure messages to our staff, and request medication renewals. Simply provide any member of our staff with your email address and they can get you started.

Do you offer interpretive services?

We offer a video remote interpreting service that provides translation in 20 of the most common languages for use at patient’s appointments. We also provide an audio only interpreting service for over 200 languages. There is no need to request the interpreting service ahead of time if you are being seen at our Salem location.

How do I pay my bill?

The fastest and most convenient way to pay your bill is with your credit or debit card through the Online Bill Pay link on our website. Otherwise, we accept payment over the phone, through mail and in person during our business hours. You may pay with cash, check, money order or credit/debit card (Visa, MasterCard, American Express, Discover).